Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information — Name, email address, phone number, and login credentials required to create and manage your account.
- Service Order Data — Details of service requests, job orders, statuses, and associated notes you create within the app.
- Location Data — Precise location information used for field service assignment and order location tagging, collected only when the app is in use.
- Device Information — Device type, operating system version, app version, and unique device identifiers for technical support and analytics.
- Uploaded Files — Photos, documents, and attachments you upload when creating or updating service orders.
- Usage Data — App interaction logs, session duration, and error reports to improve app performance and stability.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Order One app and its features.
- Process and manage service orders on your behalf.
- Enable accurate field dispatch and location-based order assignments.
- Authenticate your identity and secure your account via biometric and token-based mechanisms.
- Send important notifications about your orders, account, and app updates.
- Analyse app usage to identify bugs, improve performance, and develop new features.
- Respond to your support requests and communications.
- Comply with applicable legal and regulatory obligations.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
- Service Providers — Trusted third-party vendors who assist in app hosting, analytics, push notifications, and cloud storage, bound by confidentiality agreements.
- Business Operations — Within your organisation when required to fulfil service orders assigned to your team.
- Legal Requirements — When required by law, court order, or government authority in Bahrain or any other applicable jurisdiction.
- Business Transfer — In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.
Location Data
Order One requests access to your device's location to enable location-aware service order handling and accurate field assignments. Location data is collected only while you are actively using the app and is not tracked in the background without your explicit consent.
You may disable location access at any time via your device settings. Doing so may limit certain app features related to field dispatch and order location tagging.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission over HTTPS/TLS.
- Biometric authentication and secure token-based session management.
- Access controls limiting data access to authorised personnel only.
- Regular security reviews and vulnerability assessments.
While we take reasonable precautions, no method of transmission or storage is 100% secure. We encourage you to use strong credentials and report any suspected security issues promptly.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you request account deletion, we will delete or anonymise your data within 30 days, except where retention is required by applicable law or legitimate business purposes.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and obtain a copy of the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data ("right to be forgotten").
- Withdraw consent for data processing where consent is the legal basis.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Order One is intended for use by business professionals and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the app or via email. The updated policy will be effective from the date indicated at the top of this page.
Continued use of the app after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: